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FAQ

Topic: General

Topic: Registration

Topic: Courses

Topic: Technical

Topic: General

What is RealEstateHours.com's school ID number? Top

RealEstateHours.com is an Approved Real Estate School. Our registered ID number is- S1646. This is the number you must put on your registration for classes.

How often must I renew my Brokers license? Top

Washington - Your license expires every two years and must be renewed by your birthday dayif you were licensed before July 1, 2010.  after that date your renewal date will be assigned based upon the date the licensing department receives your application and fees.

Oregon - Renewal is every two years and must be renewed in the month of your birthday.

How long can I have my license inactive? Top

You may keep your license on inactive status as long as you continue to pay inactive status renewal fees.

Do I have to take 30 clock hours when my license is inactive? Top

No. If however, you keep your license inactive for over1 year,, you will be required to call the Department of Real Estate Licensing to determine what courses will be required for you to re-activate your license.

What do I need to do to renew my license? Top

Commplete the renewal clock hours of State Approved courses and report the information to the state. 

See the licensing requirements for each category by contacting the DOL at

http://www.dol.wa.gov/business/realestate/renews.htm

You or your broker must submit the Completion Course Verification Form which can be obtained from the Department of Licensing (DOL) or your broker, and renewal fee, to the Department of Licensing. Contact your DOL for more information and fees for your state.

If I miss my renewal date, how long do I have before my license will become inactive? Top

You will be inactive the day your license expires and unable to conduct real estate business. You can renew your license by paying the fee plus a late penalty up to a year from the due date.

Who is ARELLO? Top

ARELLO is the Association of Real Estate License Law Officials, comprising the official governmental agencies and other organizations around the world that issue real estate licenses/registrations in addition to regulating real estate practice and enforcing real estate law.

What is the Washington State Approved "CORE" course? Top

This course is now being called  Current Issues in WA Residential RE 10-11.

Is the "CORE course included in the packages? Top

Yes, It is listed under " Current Issues in WA Res R10-11.

FAQ: HOW DO I ACCESS MY ACCOUNT LATER? Top

Yes. Once you have registered for a course and logged out, follow the following :To re-enter your course after registering and closing your account.:  Open your account on the website of your school www.realestatehours.com and click on REGISTER NOW button on the right top menu bar.  That takes you  to the US map page.  Click on LOG IN on the left side MENU BAR of the map page.  

BOOK MARK the email address or add it to your favorite places and use this link to return to your courses.  You will put in your user name and password each time you enter a course.  The program will automatically ask you if you want to return to where you left off or start over.  You may re-enter at any time except during a quiz.  You will need to start the quiz over if you exit before completing a quiz.

 

My computer shut off during a time I left my computer. Why? Top

You can only leave your computer on a given page for 15 minutes.  After that, the program will automatically log you off.  You will need to log in to resume.

Can I complete a course in less time than the credit hours I am receiving? Top

Yes, it is possible to complete a course in less time.  The State of Washington allows you to complete an hour of credit in 50 minutes. 

Example:  you can complete a 3 Hour course in 2 hrs 30 minutes, provided you complete all the tests satisfactorily and complete the Compliance and Evaluation Forms.

 

Topic: Registration

How do I register for courses? Top

START at www.realestatehours.com home page. Go to the link: on the top menu bar called "Our Courses". The link will open a window which lists the courses available, credit hours, the cost of each course and a brief description of each course or package. Once you have determined what course(s) or package you wish to enroll in,  click the "REGISTER NOW" button  of the desired course(s) and you will be taken to the map page to choose your State. 

To skip the Course information,  you can go straight to REGISTER NOW on the top menu bar from the home page.  Either way you will be on the map page to select your State.

You are now on a Map Page of the US and must pick your state on the map and CLICK ON THE STATE.  You will be taken to the Shopping Cart containing the process for purchasing courses. Each Course or Package is listed with course names, brief descriptions cost, and method of delivery. You are encouraged to look at the COURSE DEMO  at the top of this page to familiarize yourself with the format which is used thru-out all the courses.

 After reviewing the courses, choose the Course(s) you want to take by clicking on your method of delivery on ONLINE or CD.      NOTE: All courses are delivered Online ONLY, except  WA "CORE",  Prelicense RE Fundamentals and Real Estate Practices.  After you choose the course(s), you will then be asked to check out.  You will now be automatically taken to  the set up page to complete your "User Account", by providing your contact information.  You will need to give the school your Real Estate License Number, if you are licensed, to receive credit for license renewals and current  contact information.  You will  automatically be directed through the shopping  shopping cart and will need to purchase the on-line courses with an approved Visa or Mastercard which bears your name as given in your User Account, on the face of the card. 

Next  you will set up your user name which must be the email address you used to register for the course(s) and a password which you may create. 

BE SURE TO BOOKMARK THIS PAGE  AS tHIS IS YOUR-LOG-iN PAGE TO RETURN TO YOUR COURSE.

A complete list of courses will appear on the screen once your registration is complete. Your courses will have an ASTERISK behind the name of the course(s) for which you are registered.  You may choose to start with any registered course. 

  

Topic: Courses

Can I log in and out of my course and continue at a later time? Top

Yes. Once you have registered for a courseand logged out, follow the following :To re-enter your course after registering and closing your account.:  Open your account on the website of your school www.realestatehours.com and click on REGISTER NOW button on the right top menu bar.  That takes you  to the US map page.  Click on LOG IN on the left side MENU BAR of the map page.  

BOOK MARK the email address or add it to your favorite places and use this link to return to your courses.  You will put in your user name and password each time you enter a course.  The program will automatically ask you if you want to return to where you left off or start over.  You may re-enter at any time except during a quiz.  You will need to start the quiz over if you exit before completing a quiz.

 

How do I pay for the courses? Top

You will be paying online with an APPROVED VISA OR MASTERCARD  credit card. After you have picked your course(s), you will register by setting up your User Account and then you will pay through a secured and protected third party provider, VeriSign.

How long do I have to complete my course(s)? Top

You will have access for 1 year from the date of registration.  Extensions for emergency situations may be given, at the school's descretion, for up to an additional 6 months. 

Are there test questions as you take each course? Top

There are quizzes intermittently throughout the chapters with multiple-choice answers, which you must score at least 70% to continue. Following each chapter there are 17 - 20 questions about the chapter. The passing score on these tests must be 80% or better. You're required to repeat each quiz and obtain a passing score before continuing to the next chapter. You may go back to any chapter any time to review or re-take the quiz. In some states, a final test of selected questions from the quizzes are re-tested at the end of the final chapter and the passing score must be 90% or better. You're required to repeat each quiz and obtain a passing score before continuing to the next chapter. You may go back to any chapter any time to review or re-take any quiz.

Is there a final exam after completion of a course in my state? Top

There is a final exam for pre-licensing courses required by the State which you will set up after completing the required courses. That information will be given to Washington applicants upon completion of required courses for  Brokers or managing  Brokers.

For all CE (Continuing Education) classes, in Oregon and Washington there is NO final exam for CE courses as long as the course is under 30 clock hours. in length.

How do I know how much time I have spent on the course? Top

The time you spend on each course is automatically updated when you are online and is accessible to you. Follow the instructions given with your course to view that area. If you want to find out how much time you need to complete the course, select "Student  Information". on the left hand side of the page select your course and the time remaining will be displayed. You add additional time to your course when the course is live on your computer. you can review any areas to add additional time. You will automatically be told when you have successfully completed your course.

You may not leave a page unattended for more than 15 minutes.  If you do, you will automatically be logged off.

How do I receive credit for my course(s)? Top

After completing each course you must fill out the Evaluation Form and the Statement of Compliance. If you are taking online courses you MUST complete these forms online and email them to your school. You will automatically send them to your school by checking the electronic signature box. If you are taking the course(s) by CD, you must copy these 2 forms and send a copy with ORIGINAL SIGNATURE to your school. You MUST provide RealEstateHours.com, by fax, email or regular mail, a copy of both these 2 forms with electronic signature. Upon receipt of these forms by your school, you will be sent via email a copy of your "Certificate of Completion". The original will be mailed within 24 hours to your home address. If there are any questions regarding your certificate, contact the Administrator at RealEstateHours.com. You will NOT receive credit for your work until your forms are received. This is a state requirement.

How do I access my on-line course after I have registered and closed my computer down? Top

IF YOU DID NOT BOOKMARK YOUR LOG-iN PAGE. Start the process over.

Go to www.realestatehours.com. On the top menu bar and click REGISTER NOW.  The map page will be on your screen.  On the menu bar on the left hand side of the screen click on Course Login.  The log in screen will appear. fill in the information requested, email address and password. THIS IS YOUR LOG-IN PAGE.  BOOK MARK IT OR ADD THIS ADDRESS TO YOUR FAVORITE PLACES.

 The map page will re-appear. Click on the state of WA.  A screen will open listing all our courses.  Behind the each course you are registered for there will be an asterisk.  You can open any class and follow the step by step instructions.  If you have any difficulty after going through these steps please call Jeneane at 206-407-3561 or toll free at 866-667-7090.
 

How do I know if I have completed a course? Top

You will receive a Certificate of Completion for each course as you complete it online.  You can verify completing each course from the student information  tab on the top System Menu at the top of each page of any course which is open in the same way you check how much time you spent in a specific class.  Check the procedure referencing determining the amount of time you have in a class from the Course section of  FAQ section..

Topic: Technical

Why do my courses load so slowly when I am on high-speed Internet? Top

There may be several contributing factors causing this problem. If you are trying to access your courses during peek times on the 1st and 3rd Tuesday of each month, we are most likely performing system maintenance, and depending on how many students are already online, you may see a decrease in page load times. We suggest taking a shrt break during these times. Please note: Average page load time should be between 3 and 6 seconds. (Typical speed to load most websites).

Another factor is Spyware. Spyware will greatly degrade your browser's performance since these malicious applications rob your system of bandwidth. If Spyware is present on any system, in a networked environment, it can affect the performance of all systems if they are using the same gateway to access the internet. We suggest downloading and running an anti-Spyware program such as Microsoft's Defender. you can download a free copy at: Microsoft.com. One sure sign of system infection is progressive degradation of performance.

Yet another factor could be the type of internet connection you have. Typically, if you are using anything other than a T1 or T3 line, other individuals using the same provider may be hindering your internet access speeds. For example, if you are using cable internet, you share your internet bandwidth with everyone in your neighborhood or whoever is also on that line. Therefore, if your neighbor is downloading a movie or large file, it can hamper your performance. This is most evident in a work environment where everyone in the office is accessing their cable internet through a local hub.

Lastly, web performance can greatly depend on your computer's hardware and software configurations. If you are loading numerous background applications at startup, of if you have a slower processor installed, you may see system wide slowdown, especially if you are multi-tasking. See the "Help" page for other technical issues. You may also reach your Instructor or Technical Support directly from your courses.

How can I find out how much time I have spent in a course? Top

After you have opened a specific course a System Menu can be found across the top of the navigation Panel.  Click on student Information. From the drop down menu select the course you are timing.  Timing for that course will be displayed and information on all your courses, including start and completion dates for any registered courses can be accessed from this menu. 

 

TESTIMONIALS

Thanks for helping me out when I was in a bind. My friend is going to use your services to renew her license soon and I will be recommending you to anyone else I know who may need help.

Beverly Burleson

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